#mednow

Sometimes care can’t wait. Which is why our doctors are available 24/7 for your primary care needs. From nausea to pink eye, fever to rash, we’re bringing the expertise of a Top 15 health system to you.

What is MedNow?

MedNow (telehealth) is a range of services using technology to bridge the distance between you and a provider.

Why use MedNow?

You will receive care from doctors at one of the nation’s Top 15 health systems, and unlike other telemedicine options, your visit will be shared with your primary care doctor.

Who can use MedNow?

MedNow is only available for individuals located in Michigan where we currently have licensed providers.

Call 911 or go to the nearest hospital emergency room if you have any of these symptoms:
  • Sudden dizziness, numbness or paralysis, difficulty speaking or loss of consciousness
  • Chest pain, radiating pain or palpitations with dizziness or shortness of breath, sweating, nausea or vomiting
  • Severe abdominal pain
  • Seizure

Video Visit

Video visits provide direct, real-time access to a primary care provider for non-life-threatening conditions using a webcam anywhere you have a strong internet connection.

What can I expect when using this service?

When you call to schedule a video visit, you will be asked information regarding your identity and insurance. It may take up to 2 hours to get an appointment.

Prior to the scheduled visit, you’ll receive an email with instructions to prepare for the visit. You will need a smart phone, tablet or computer with a camera to be connected with the provider. Once connected, the Medical Assistant will verify your information and reason for the visit. You’ll then be connected with the provider.

Is the visit recorded?

No. The visit will be documented in your health record, just like an in-person visit.

What does a video visit cost?

You will never pay more than $45.

Call 844.322.7374 to arrange a video visit.

You’ll receive an email with instructions to prepare for the visit. Once connected, the provider will treat you as if it were an office visit.

eVisit

An eVisit is an online, secure messaging exchange where the provider gives you medical advice through your MyHealth account. These are not intended for emergencies, urgent conditions or questions needing an immediate response.

What can I expect when using this service?

When you access your MyHealth account for an eVisit, select the "MedNow" option at the top of the page. At the bottom of the page click on "Begin an eVisit" and you'll be asked to complete a questionnaire based on the condition you have. Only one symptom can be treated per eVisit.

The provider will respond with a diagnosis and treatment plan within one business day. A record of your visit will appear in your electronic health record, will be sent to your primary care doctor and is viewable on MyHealth.

What does an eVisit cost?

You will never pay more than $25.

Log into your MyHealth account to access an eVisit.

To begin an eVisit, select the “MedNow" option at the top of the page in your MyHealth account and follow the instructions.

On-demand care with a doctor 24/7 for:

  • Allergies
  • Back pain
  • Bites and stings
  • Cough, cold and flu
  • Diarrhea
  • Ear ache/pain*
  • Fever*
  • Headache
  • Heart burn
  • Nausea / vomiting
  • Low back pain*
  • Pink eye
  • Rash/hives
  • Sinus problems
  • Smoking cessation*
  • Sprains and strains*
  • Urinary symptoms

MedNow is part of MyHealth

You can also schedule a visit through your MyHealth account. Simply log into your account, select the "MedNow" option at the top of the page and follow the instructions.

For information about Specialty MedNow, visit spectrumhealth.org/mednow